Frequently Asked Questions
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What are the Musician's Friend Rewards Program benefits?
As a Musician's Friend Rewards member, you will receive the following REWARD POINTS: You will earn rewards points ("Points") for Eligible Purchases equal to 8% of the total Eligibl -
Are my Musician's Friend Rewards points worth money?
No. Points are not cash and have no cash value and can only be exchanged for the rewards we make available, which may change from time to time. You may not exchange Points for cash -
What is an Eligible Purchase for the Musician's Friend Rewards Program?
An Eligible Purchase is a purchase made with a credit card on musiciansfriend.com and includes regular priced merchandise and services, and excludes Gold Coverage, gift cards, sale -
How do I redeem Points on my next purchase?
To redeem Points for partial or full payment of a future purchase, simply select the amount of Points you would like to apply to your order in checkout. -
I just returned an item, how long will it take to get the refund.
Your return will be processed within approximately 1-3 business days after we have received your return. Average shipping time each way is about 3-5 business days, so the overall t -
What is the Musician's Friend International return policy?
Musician's Friend International Return Policy 100% Satisfaction Guarantee Our goal is your total satisfaction. New Gear: If you’re not satisfied, neither are we. If for any reason -
My case arrived locked. How do I open it?
Some guitar cases we offer can appear to be locked upon arrival. The remedy is simple. These cases will have latches on them that can be released without a key. The latches have a -
Do you sell left-handed guitars?
We carry many left-handed guitars and basses. For a complete listing enter "left" in the search field on our Home Page. -
I need contact information for Rogue, or Pulse products.
Rogue and Pulse are all Musician's Friend in-house brands. Any inquiries regarding these products, technical information, or warranty claims may be directed to Musician's Friend. Y -
The item I just purchased did not come with a manual. Is there any way I can get the manual?
We do not have copies of owner's manuals that we can send out to customers. However, many manufacturers have their manuals available for download on their web sites. If you need as
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